k_Street Consulting, LLC Blog

You May Be Surprised What You Are Missing Without a Help Desk

You May Be Surprised What You Are Missing Without a Help Desk

Businesses these days rely on technology in order to function properly, but what happens when this technology doesn’t operate as intended? If your organization doesn’t have a dedicated help desk on-premise, you’re probably suffering from unnecessary downtime and technology troubles with no recourse.

Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution.

Help Desk Support Minimizes Downtime
You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked.

Help Desk Support Provides a Single Point of Contact
Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible.

Help Desk Support Can Augment In-House Assistance
Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and software updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk.

If your business finds itself falling short in terms of help desk support, look no further. k_Street Consulting, LLC can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at (202) 640-2737.



No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, February 21 2019

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

iphone Money Company Culture Thank You Content Cryptocurrency IT Support Two-factor Authentication Statistics Electronic Health Records Managed IT Holiday Administration Nanotechnology Mobile Gmail Content Filtering Physical Security Social Risk Management Amazon Web Services Customers Tablet Flexibility Amazon Audiobook Digital Payment Virtual Private Network Communication Mobile Device Applications IT service WIndows 7 Assessment Virus Archive Warranty Professional Services Phishing Government IaaS Regulation Monitor Social Networking Keyboard Best Available Safety Cybersecurity Thought Leadership LinkedIn Sync Point of Sale Server Colocation Transportation Knowledge Redundancy Software Troubleshooting Google Search Samsung Display Legal Business Intelligence Mobile Computing Wireless Productivity Office 365 eCommerce VoIP Running Cable NIST Encryption WiFi Smart Office HBO Security IoT Hardware USB malware Network Emergency Domains Connectivity IT Support Marketing Hacking Mobile Device Management Audit Unified Communications Television CrashOverride Hackers IT Consultant Healthcare Bluetooth Microsoft PDF Instant Messaging Shortcuts How to Data loss Streaming Media Internet People IT Solutions SharePoint Bing Blockchain DDoS Conferencing Alert eWaste Proactive Internet Exlporer Paperless Office Wire Augmented Reality Social Engineering Data Warehousing Bloatware Office Project Management IT solutions Experience Devices Operating Systems Computer Repair Botnet HIPAA Managed IT Services Firewall Employee Data Breach Gaming Console Benefits Supercomputer Identity Theft Programming Business Management Notifications Telephony IBM Retail Backup Disaster Recovery Managed IT Services Remote Work Recovery Browser Excel Product Reviews Analytic Automation Apple Data Backup Private Cloud Big data Training Credit Cards Humor Memory Pain Points Emails Small Business Analyitcs Value Information Customer Relationship Management Information Technology Ransomware User Tips Congratulations Virtual Reality Public Computer Relocation Human Resources IT Services Fiber-Optic Chrome Netflix GDPR Comparison avoiding downtime Workforce Books Telephone Systems Leadership Video Games Printer Server Twitter Mobile Devices Robot Electronic Medical Records Mouse Telephone System Business Mangement Miscellaneous Windows Windows 10 Computing Infrastructure Content Management Operating System Managing Stress Android Cybercrime Fax Server Printers Downtime Worker Infrastructure Efficiency Start Menu Sports Cables Collaboration FENG File Versioning Smartphones Microsoft Office Social Media Printer Voice over Internet Protocol Cortana Black Market Windows 10s Content Filter Network Congestion Office Tips Recycling Battery Budget Software Tips Cost Management Remote Monitoring and Maintenance Going Green Virtual Assistant Worker Commute webinar History Trending Screen Mirroring Intranet Hacker Password Manager Software as a Service Computers Tip of the Week Students Storage Networking Privacy Theft Remote Computing Artificial Intelligence Telecommuting Facebook Hosted Solution Search Data Recovery Saving Time Spam Blocking Insurance Apps End of Support travel Workers YouTube Phone System Wiring Network Security analytics HaaS Music Fraud Internet exploMicrosoft Google Drive Passwords Microchip Online Shopping Employer Employee Relationship Reputation Scalability Restore Data Update Administrator Loyalty Biometrics Hiring/Firing Quick Tips Tip of the week Employee/Employer Relationship Computer Accessories Wireless Internet Practices User Files Search Engine Backup and Disaster Recovery Accountants Webinar Google Docs Smartwatch Password Management Public Cloud Hring/Firing Workplace Tips Touchscreen NarrowBand Millennials Work/Life Balance Cloud Computing ISP Data Data storage Data Protection communications Windows Media Player CES BDR OneNote Charger Bring Your Own Device Application SaaS Best Practices Business Maintenance E-Commerce Mobile Office Cast Tech Term Wi-Fi Productivity Help Desk Technology Best Practice Remote Monitoring Lithium-ion battery Analysis Lifestyle Smart Technology Virtual Desktop Router Antivirus Consultant Data Storage Computer Bandwidth Data Security Computer Care Settings Google Staff Environment Uninterrupted Power Supply Password Shortcut Skype Techology Word Enterprise Content Management BYOD Multiple Versions Windows 10 Cleaning Unsupported Software IT Plan Utility Computing Smartphone Meetings Cloud Security Cameras Business Owner Evernote Authentication IT Management Line of Business Criminal Cameras MSP App Access Control Current Events Saving Money VPN Multi-Factor Security Employer-Employee Relationship Managed Service Provider Rootkit Proactive IT Chromecast Scam PowerPoint Regulations Smart Tech Mobility Politics Innovation Windows Server 2008 Website Outsourced IT Windows 7 Vendor Tablets Machine Learning Remote Worker Touchpad Health Users Servers Hard Drives Inventory Business Continuity Online Currency Automobile Unified Threat Management Business Technology Entrepreneur Laptop Advertising HVAC Google Apps Frequently Asked Questions Vulnerability Upgrade Tools Net Neutrality Digital Signature Save Money Windows 8 Two Factor Authentication Specifications Managed Service Business Computing Strategy Data Management Email Vendor Management Hosted Solutions The Internet of Things Hybrid Cloud Solid State Drive Digital Signage Science Internet of Things Read Cache Tech Support Safe Mode Customer Service Patch Management File Sharing Compliance Computer Fan Spam Save Time How To Law Enforcement Wireless Charging Hosted Computing Camera Wearable Technology Entertainment Education Document Management User Error Root Cause Analysis Shadow IT Addiction Distributed Denial of Service Flash Wireless Technology Virtualization Outlook Gadgets

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *